— PERSONALISED · MADE FOR YOU
Personalised skincare.
A bespoke skincare serum, formulated for your skin. Answer a few questions about your skin and goals, and we’ll create a formula with active ingredients chosen for you — mixed fresh and sent to your door.
— 02 / ABOUT PERSONALISED SKINCARE
About personalised skincare.
No two faces are the same, so your skincare shouldn’t be either. A short online skin questionnaire captures your skin type, concerns and goals — and your formula is built around your answers, with active ingredients suited to you.
It’s verified by a practitioner, so it’s considered rather than guesswork, and it can be adjusted over time as your skin, season and lifestyle change.
COMMONLY ADDRESSED
- Hydration and dryness
- Fine lines and skin quality
- Texture, tone and glow
- Pigmentation and dark spots
- Redness and sensitivity
- Oiliness and congestion
WHAT YOU GET
- A bespoke serum, formulated for you
- Active ingredients chosen for your skin
- Fresh — made and sent to your door
- A formula that can adapt over time
— 03 / HOW IT WORKS
How Personalised Skin Care works.
Answer a few questions
A short online questionnaire about your skin, concerns and goals — from your phone, in minutes.
Your skin is analysed
Your answers are reviewed and matched to active ingredients suited to your skin’s individual needs.
Formulated for you
Your bespoke serum is freshly formulated for you — made for your skin, not the masses.
Delivered to your door
It’s sent to your door, and can be adjusted over time as your skin and the seasons change.
— 04 / SKINCARE, MADE FOR YOU
About skincare made for you.
Off-the-shelf skincare is made for the average face — not yours. A formula built around your skin, and adjusted over time, is a more considered approach.
What suits your skin depends on your skin type, concerns and lifestyle — captured in your questionnaire and reviewed by a practitioner. This section is general information only.
BESPOKE
Built around your answers, with active ingredients chosen for your skin.
ADJUSTS OVER TIME
Your formula can be fine-tuned as your skin, season and lifestyle change.
REVIEWED WITH YOU
Verified by a practitioner — considered, not guesswork.
— 05 / IMPORTANT INFORMATION
Important information & disclaimers.
Personalised skincare is a cosmetic product formulated to your profile. It is general information, not medical advice; individual results vary, and a patch test is recommended.
OUTCOMES VARY
Factors that influence results
- Your skin type and concerns
- Consistency of use
- Lifestyle, including sun exposure
- Realistic expectations about outcomes
NOT SUITABLE IF
A procedure may not be appropriate
- You are pregnant or breastfeeding (check ingredients)
- You have known ingredient allergies
- You have very reactive or compromised skin
- You use prescription skin treatments — check first
WHAT WE REQUIRE
Before anything proceeds
- A short skin questionnaire
- A patch test before first use
- Honest answers for the best match
- Realistic expectations about results
GENERAL INFO ONLY
Please note
- This is general information, not medical advice
- Results build with consistent use
- Individual results vary
- A patch test is recommended
— 06 / FREQUENTLY ASKED
The questions we get most.
What is personalised skincare?
A bespoke serum formulated for your skin, based on a short online questionnaire. Active ingredients are chosen for you, mixed fresh and sent to your door.
How do I get started?
Start the short skin questionnaire — it takes a few minutes from your phone. Your formula is then created for you.
Do I need a patch test?
Yes — we recommend a patch test before first use to check for any sensitivity.
No. A consultation is just that. Many people come to understand their options and decide later, or decide it isn’t for them. There’s no pressure either way.
How is my formula chosen?
Your answers about your skin, concerns and goals are reviewed and matched to active ingredients suited to you, verified by a practitioner.
Can it be adjusted over time?
Yes. Your formula can be fine-tuned over time as your skin, season and lifestyle change.
Is it right for sensitive skin?
It depends on your skin and any sensitivities — the questionnaire captures this, and a patch test is recommended. If in doubt, check with us first.
— 07 / WHEN YOU'RE READY
Begin with a consultation.
Every patient at Refine starts with a conversation, anatomy, history, expectations. Treatments come second.
This page advertises a consultation service only and provides general information. Any procedure carries risks; outcomes vary and cannot be guaranteed. A consultation is required to determine suitability.